Refund & Return Policy
Hassle-free returns and quick refunds for your complete peace of mind at Shuingo.
Last Updated: July 2026
Open-Box Inspection
Inspect items upon delivery & reject any damaged items on the spot.
Instant Approval
Fast validation on damaged, defective, or missing items.
3–7 Days Refund
Refunds credited directly to original UPI, Card, or Wallet.
1. Return Eligibility & Window
At Shuingo, customer satisfaction is our highest priority. Due to the perishable nature of fresh groceries and daily food items, our return policy is structured as follows:
- Fresh Produce & Perishables (Fruits, Vegetables, Dairy, Bakery): Must be inspected at delivery or reported within 24 hours of receiving the order if defective or spoiled.
- Packaged Grocery & Non-Perishables: Eligible for return within 7 days of delivery if sealed in original packaging, unused, and undamaged.
- Damaged or Wrong Items Delivered: Replaced or refunded immediately with zero extra charge.
2. Open-Box Inspection & On-Spot Rejection
We offer Open-Box Delivery. You are encouraged to inspect your products in front of our delivery executive. If an item is incorrect or damaged, you can hand it back to the delivery partner immediately. The amount for rejected items will be deducted or refunded right away.
3. Refund Processing Timelines
| Payment Method | Refund Destination | Processing Time |
|---|---|---|
| UPI / GPay / PhonePe | Original Bank Account | 1 – 3 Business Days |
| Credit / Debit Card | Card Account | 3 – 7 Business Days |
| Cash on Delivery (COD) | Shuingo Wallet / UPI Transfer | Instant / Within 24 Hours |
4. Non-Returnable Items
Certain categories are non-returnable for hygiene and health safety reasons, unless delivered broken or expired:
- Opened or partially consumed food packets.
- Personal care items (soaps, cosmetics, innerwear).
- Products without original price tags, seals, or barcodes.
Need Help With a Return or Refund?
Our customer support team is available to assist you with instant return approvals: